Enterprise Car Error Were Sorry Something Went Wrong Please Try Again or Call Us for Assistance

When trying to starting time an Office app, you might become this error. Hither are some things you lot tin try to gear up the problem. We've listed the nearly common solutions first, so try them in guild.

"Something went wrong" error when open Office app

Restart your device

Wait a few minutes, restart your device, sign back in, and restart your app.

Repair Role from the Command Panel

How you get to the repair tool depends on your operating arrangement. Cull your operating organization from the drop-down list below.

  1. Right-click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Apps and Features on the pop-up carte.

    Screenshot of start menu showing Apps and Features
  2. Select the Microsoft Function product you desire to repair, and select Alter.

    Note:This will repair the entire Function suite even if it'south only one awarding you want to repair such every bit Word or Excel. If you lot have a standalone app installed, then search for that application by name.

  3. Depending if your copy of Office is Click-to-run or MSI-based install, you'll see the following options to go along with the repair. Follow the steps for your installation type.

    Click-to-run

    In the window How would you similar to repair your Office Programs, select Online Repair > Repair to brand sure everything gets fixed. (The faster Quick Repair selection is too available, simply it only detects and then replaces corrupted files.)

    MSI-based

    In Change your installation, select Repair then click Continue.

  4. Follow the instructions on the screen to complete the repair.

  1. Right-click the Start push button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Control Panel from the popular-up menu.

    Options and commands list see after pressing Windows logo key + X
  2. From Category view, under Programs, select Uninstall a program.

  3. Right-click the Microsoft Office product you want to repair, and from the drop-down, select Change.

    Note:If yous have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, fifty-fifty if it's just a particular application you desire to repair such as Word or Excel. If you have a standalone application such as Give-and-take or Excel, search for the application proper noun.

  4. Depending if your copy of Part is Click-to-run or an MSI-based install, do the following for your Office installation blazon:

    Click-to-Run installation type:

    In How would you similar to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair pick is also available, but it but detects so replaces corrupted files.)

    MSI-based installation type:

    In Change your installation, select Repair and and then click Continue.

  5. Follow the remaining instructions on the screen to complete the repair.

  1. Click the Showtime button Windows 7 Start button > Control Panel.

  2. From Category view, under Programs, select Uninstall a program.

  3. Click the Office product you want to repair, and and so click Change.

    Note:If you lot accept a suite such as Microsoft 365 Family unit, Part Home & Student 2016, or Office Domicile and Pupil 2013, search for the suite proper name, fifty-fifty if it's simply a item application you desire to repair such as Give-and-take or Excel. If you have a standalone application such as Discussion or Excel, search for the application proper noun.

  4. Depending if your copy of Office is Click-to-run or an MSI-based install, do the following for your Part installation blazon:

    Click-to-Run installation blazon:

    In How would y'all similar to repair your Function Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair selection is besides bachelor, but it only detects and then replaces corrupted files.)

    MSI-based installation type:

    In Alter your installation, select Repair and and then click Continue.

  5. Follow the remaining instructions on the screen to complete the repair.

Uninstall and reinstall Role

Uninstall Function using like shooting fish in a barrel set up

  1. Select the button beneath to download and install the Office uninstall support tool.

    Download

  2. Follow the steps below to download the uninstall back up tool according to your browser.

    Tip:The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

    Edge or Chrome

    • In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

      Where to find and open the Support Assitant download file in a Chrome web browser

    Border (older) or Net Explorer

    • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser

    Firefox

    • In the pop-upward window, select Salvage Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in a Chrome web browser
  3. Select the version you want to uninstall, and then select Side by side.

  4. Follow through the remaining screens and when prompted, restart your computer.

    Afterwards you restart your calculator, the uninstall tool automatically re-opens to complete the final step of the uninstall procedure. Follow the remaining prompts.

  5. Select the steps for the version of Office yous want to install or reinstall. Close the uninstall tool.

    Microsoft 365 | Office 2021 | Office 2019 | Office 2016 | Function 2013 | Office 2010 | Role 2007

Having problem installing Office? Utilise the offline installer

If you're nonetheless having trouble installing Office using the steps in the install manufactures shown above, try using the offline installer.

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation.

For steps to install an offline version of Office, run into Use the Office offline installer and select the correct tab for your version of Part.

Need more assistance?

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Source: https://support.microsoft.com/en-us/office/-something-went-wrong-error-when-you-try-to-start-an-office-app-4b4471dd-cf86-4a37-910d-35a01a6c7d17

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